- Shipping information & Policy
Shipping information & Policy
What if we get an incorrect or incomplete address?
If we ship a gift basket to an incorrect address then it will be returned to us. Unfortunately, UPS charges us a flat $15 fee to return the package, which we must in turn charge you. Once a package with an incorrect or incomplete address has left the building there is little we can do. On occasion we can reroute a package to the proper address for a fee of $15 but this is not always successful. Either way the package will be returned to us and must be sent back out for delivery. UPS does not always call us to tell us that there is a problem delivering the package and we often do not find out there is a problem until the package is returned. In these rare instances, we ask for your patience and promise in return to do everything in our power to make sure your gift basket arrives in perfect condition and as soon as humanly possible.
Are your delivery times guaranteed?
Yes! Shipments are guaranteed for Ground, 3 Day, 2 Day, Overnight and Saturday. If our delivery partner misses the delivery then we will refund the shipping on your gift. Please know that if the recipient is not home and was unable to deliver the package, this does not qualify as missing the delivery. Also, circumstances beyond our control, such as severe weather, natural disasters and so forth void the delivery guarantee. We run over 99% on time so trouble with shipping is a very infrequent event.
What if the gift is going to a hospital?
If a gift is being shipped to a hospital for a patient, it is delivered to a receiving area. From there, the hospital staff brings the package to a patient’s room. This process could delay the package from being delivered to a recipient for several hours and, depending on the time of day that it is initially delivered, the package might not get to the recipient until the next day. This process is to ensure the safety and privacy of the patients in the hospital. Please note: If you select your gift to be delivered on the weekend, its delivery can be delayed by this process.
What if the gift is going to a college?
If a gift is being shipped to a college, the package is most often delivered to the Campus Mail Room. This occurs even when an exact address, complete with door number, is on a package. This is a security measure most colleges put in place to ensure the safety of their students. Please note: If you select your gift to be delivered on the weekend, its delivery can be delayed by this process.
What if the gift is going to a business?
If a gift is being shipped to a business, FedEx and UPS will deliver the package to the designated area where they deliver all other packages to the company. This may be a receiving area, a welcome desk, or an administrative desk. Many companies do not allow the delivery drivers to enter an office in pursuit of a recipient, so once the package has been signed for, it is the companies’ responsibility to make sure the gift reaches the correct person.
Can I send a package internationally
At this time we do not offer international shipping
Do recipients have to be present to receive their packages?
For Wine Gift Baskets and all other gifts that contain alcohol, yes, and a 21+ signature is required! This policy is non-negotiable; please do not ask for us to even bend this rule. For everything else, it is up to the discretion of the individual UPS delivery driver. If the package can be safely left then they are instructed to do so, that way the recipient will receive their gift on the day it was intended. If they cannot leave the package in a secure location (door man building) the driver will have to come back later, and very often it is on the next day.
During the summer months it becomes necessary to ship chocolate gift baskets with ice packs to ensure they arrive in nothing less than pristine condition. They must also be shipped via UPS Express and cannot be shipped over the weekend. We do this to make sure that your gift basket is perfect when it arrives.
For a variety of reasons, we will occasionally run out of a specific item. While this does not occur often, we reserve the right to substitute the unavailable item for a different one of equal or greater value.