Store Policies

 
 

Store Policies/FAQs


What if we get an incorrect or incomplete address?
If we ship a gift basket to an incorrect address then it will be returned to us. Unfortunately, UPS charges us a flat $20 fee to return the package, which we must in turn charge you. Once a package with an incorrect or incomplete address has left the building there is little we can do. On occasion we can reroute a package to the proper address for a fee of $20 but this is not always successful. Either way the package will be returned to us and must be sent back out for delivery. UPS does not always call us to tell us that there is a problem delivering the package and we often do not find out there is a problem until the package is returned. In these rare instances, we ask for your patience and promise in return to do everything in our power to make sure your gift basket arrives in perfect condition and as soon as humanly possible.

Are your delivery times guaranteed?
No. Local hand deliveries in the Bergen County NJ area will be delivered with 24-48 hours from the time the order is placed. We  use UPS ground for all other deliveries. UPS usually delivers within 1 business day to NJ, NY, CT, PA areas. Outside those areas UPS ground takes 2-5 business days

What if the gift is going to a hospital?
If a gift is being shipped to a hospital for a patient, it is delivered to a receiving area. From there, the hospital staff brings the package to a patient’s room. This process could delay the package from being delivered to a recipient for several hours and, depending on the time of day that it is initially delivered, the package might not get to the recipient until the next day. This process is to ensure the safety and privacy of the patients in the hospital. Please note: If you select your gift to be delivered on the weekend, its delivery can be delayed by this process.

What if the gift is going to a college?
If a gift is being shipped to a college, the package is most often delivered to the Campus Mail Room. This occurs even when an exact address, complete with door number, is on a package. This is a security measure most colleges put in place to ensure the safety of their students. Please note: If you select your gift to be delivered on the weekend, its delivery can be delayed by this process.

What if the gift is going to a business?
If a gift is being shipped to a business, FedEx and UPS will deliver the package to the designated area where they deliver all other packages to the company. This may be a receiving area, a welcome desk, or an administrative desk. Many companies do not allow the delivery drivers to enter an office in pursuit of a recipient, so once the package has been signed for, it is the companies’ responsibility to make sure the gift reaches the correct person. 

Can I send a package internationally 

At this time we do not offer international shipping

Do recipients have to be present to receive their packages?
No. Do to Covid we do contactless hand deliveries. We will ring the bell twice, wrap the gift basket in a plastic bag and hang it on a doorknob.  UPS does not require a signature on home deliveries. 


Summer Shipping
During months when the temperature is 60 or above we do not ship chocolate baskets or chocolate platters

 

 


Substitution Policy
For a variety of reasons, we will occasionally run out of a specific item. While this does not occur often, we reserve the right to substitute the unavailable item for a different one of equal or greater value.